Privacy Policy

Last updated: 12-20-2024

This Privacy Policy explains how Vincere Software ("we," "us," or "our") collects, uses, and protects information about you when you use our AI companion services, including interactions through SMS and related features. We are committed to protecting your privacy and ensuring that your personal data is handled safely and responsibly in compliance with applicable laws, including the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect the following types of information:

• Personal Information: Includes your name, phone number, and other information you provide when signing up or interacting with the service.
• Interaction Data: Includes the messages you send to and receive from the AI companion, preferences, and feedback to improve relevance and personalization.
• Usage Data: Includes how you interact with our service, such as response times, message frequency, and engagement patterns.

2. How We Use Your Information

Your data is used to enhance and personalize your experience. Specific purposes include:

• Personalized Interactions: To tailor the AI companion’s responses and recommendations to your preferences and needs.
• Service Improvement: To analyze interaction data and improve the accuracy and usefulness of the AI companion.
• Communication: To notify you about updates, new features, or other service-related information.
• Compliance: To comply with legal obligations and enforce our terms of service.

3. Legal Basis for Processing

We process your data based on the following legal grounds:

• Consent: By using our service, you consent to our collection and use of your data as described in this policy.
• Legitimate Interests: We use your data to improve the service and enhance user satisfaction.

4. Data Sharing

We do not sell your personal data. We may share your data with trusted third-party service providers for the following purposes:

• Message Delivery: Third-party SMS providers to deliver and manage text messages.
• Analytics: Tools to analyze usage patterns and improve our service.

We ensure that all third-party providers adhere to strict data protection and confidentiality requirements.

5. Data Security

We implement robust security measures to protect your data:

• Encryption: All personal data is encrypted in transit and at rest.
• Access Control: Only authorized personnel have access to your data.
• Regular Audits: Security practices are reviewed and updated regularly to address emerging threats.

Despite these measures, no system can be completely secure. We cannot guarantee the absolute security of your data.

6. Your Rights

As a user, you have the following rights:

• Access: Request access to the data we hold about you.
• Correction: Request corrections to any inaccurate or incomplete data.
• Deletion: Request deletion of your data (“right to be forgotten”).
• Objection: Object to data processing for certain purposes, such as marketing.
• Data Portability: Request a copy of your data in a portable format.

To exercise these rights, contact us at: aedin@fissure.ai

7. Retention of Data

We retain your data only as long as necessary to provide the service or fulfill legal obligations. Once no longer needed, your data will be securely deleted.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via SMS or email.

9. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us: